A Legacy of Care, A Vision for the Future
Glen Hill Strathaven has been serving the Bowmanville community for over 30 years and proudly became part of the Durham Christian Homes family in 2011. Currently home to 158 residents, the facility is eagerly anticipating the opening of Glen Hill Gardens — a brand-new 224-bed long-term care home — in spring 2026.
With a focus on best practice and quality outcomes, Glen Hill Strathaven set about transforming practice to reflect a modernized approach to clinical documentation — one that respects experienced staff, prioritizes resident safety, and aligns with evolving regulatory and best-practice standards.
From Manual Documentation to Digital Confidence
As many established homes across the province know, change can be difficult. The team had to balance the drive for quality and innovation with the comfort of familiar processes for long-tenured staff.
One of our greatest challenges here at the home was that we really struggled with introducing new technology. A lot of our staff have worked here for many, many years and often fear the unknown.Janice Elder, Director of Care · Glen Hill Strathaven
Manual-based documentation introduced significant time delays between data collection and entry into the electronic health record — and limited real-time visibility into clinical data across the team. VitalLink's direct device-to-EHR integration changed that entirely.
"Before VitalLink, documentation took our nurses a great deal of time," Janice notes. "When we implemented Jubo's VitalLink, it really helped our nurses with time management."
staff satisfaction, and resident outcomes at Glen Hill Strathaven.
Why Glen Hill Strathaven Chose VitalLink
Having worked with other automated charting systems in the past, Janice approached the decision carefully. What stood out about VitalLink was its usability, clinical relevance, and genuine alignment with resident-centered care.
Just as important as the technology itself was the implementation experience. Transitioning long-tenured staff from manual to digital tools can be daunting — but Glen Hill found the process supportive, well-paced, and collaborative.
"Our implementation process really went quite smoothly," Janice notes. "The Jubo team was extremely supportive. There was education during implementation, and the follow-up support has been amazing."
Features like the Head Injury Routine and the BSO-DOS® mirrored what staff had been using on paper — making adoption natural and intuitive. "The head injury routine was a tool that we implemented very soon after working with Jubo VitalLink, and it was a seamless transition for our team."
Improving Workflows When It Matters Most
One of the most immediate benefits of VitalLink has been its impact on clinical workflows — particularly during high-pressure situations like outbreaks or emergency events.
"For example, when we're in an outbreak situation, our team is able to focus on infection prevention and control," Janice explains. "They have the tools right at their fingertips to provide safe resident care."
Because vital signs are captured digitally and synced automatically to PointClickCare, staff can move quickly from resident to resident while maintaining accurate, up-to-date records. The equipment's ease of cleaning between residents has further strengthened infection control protocols.
When our residents are in an isolation situation, the nurses are able to assess residents in a timely manner, clean the equipment, and move on to the next resident."Janice Elder, Director of Care · Glen Hill Strathaven
Faster Emergency Response, Better Prepared Teams
VitalLink has also changed how Glen Hill Strathaven responds to falls and other urgent clinical situations. The difference is measurable — and meaningful.
"Our team has very quickly adapted to a faster response time," she says. "If a resident has a fall, for example, and staff need immediate access to information, they have it right there on an iPad, directly at the bedside."
In one memorable case, a resident experienced a fall outside their home area. With VitalLink, staff were able to complete a head injury assessment and capture vital signs immediately — before emergency services even arrived.
Timely Data, Better Oversight
From a leadership perspective, access to real-time data has been a game changer. VitalLink allows clinical leaders to monitor documentation remotely and access reports instantly — supporting proactive decision-making and quality oversight.
No matter where I am in the home or where team members are, everyone is able to see the information immediately. That's been a game changer."Janice Elder, Director of Care · Glen Hill Strathaven
VitalLink has also improved completion of routine clinical data collection — including monthly weights. "The team is able to collect that information faster, and it auto-populates immediately into the electronic health record."
Features like voice-to-text dictation, smart inputs, and in-app reminders have further improved documentation quality and consistency. "When nurses use the voice-to-text option, it supports comprehensive and detailed documentation in a much timelier fashion."
Advancing Best Practices Through Technology
Today, Glen Hill Strathaven is in its second year of a three-year journey toward becoming a Registered Nurses' Association of Ontario (RNAO) Best Practice Spotlight Organization® — a prestigious designation that reflects excellence in evidence-based nursing care.
"We're about halfway through the three-year process," Janice says. "And Jubo VitalLink has really been an integral part of that — in terms of adding technology and documentation support."
Staff Satisfaction and Peace of Mind
Beyond workflows and compliance, VitalLink has had a noticeable impact on staff satisfaction — an outcome that matters as much as any clinical metric.
"Our team is happy they have the technology available. They like working with the equipment — it's portable, easy to use, and helps them move from resident to resident efficiently."
Many of our nurses didn't get into nursing because of a desire to do administrative work or paperwork. Jubo has helped them get back to the bedside, really and truly. And that's where the heart of their care is.Janice Elder, Director of Care · Glen Hill Strathaven
A New Chapter: Glen Hill Gardens
In Spring 2026, Glen Hill Strathaven will embark on an exciting new chapter as it transitions to Glen Hill Gardens — a brand-new, state-of-the-art 224-bed long-term care facility in Bowmanville. It's a significant milestone that represents growth, modernization, and a continued commitment to excellence in resident care.
As the team prepares for this transition, one thing is certain: Jubo's VitalLink will be part of it from day one.
Key Outcomes at Glen Hill Strathaven
When asked to sum up the impact of VitalLink, Janice puts it simply: "Jubo VitalLink has improved staff satisfaction, made their jobs easier, supported time management, and had a positive impact on resident care outcomes."