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Frequently Asked Questions


What is VitalLink?

VitalLink is an app-based vital sign monitoring solution that uses Bluetooth-enabled tools to enhance data quality, streamline workflows, and improve clinical health outcomes. VitalLink securely integrates with PointClickCare® to provide a holistic view of your resident's health records.

What is FamilyLine?

FamilyLine is an app-based resident and family engagement solution that streamlines visitation scheduling, enhances communication, and improves workflow. FamilyLine securely integrates with PointClickCare® to provide a holistic view of your resident's health records.

Do VitalLink and FamilyLine only work with PointClickCare®?

Yes, currently VitalLink and FamilyLine integrate exclusively with PointClickCare®. If your facility uses a different EHR system, talk with Sales to find out if VitalLink and FamilyLine can be used in your facility operations.

How much do VitalLink and FamilyLine cost?

Get a demo or contact Sales to request a custom quote.

What countries are VitalLink and FamilyLine available in?

In North America, VitalLink & FamilyLine are available in the US and Canada.

How do I update my software?

For Jubo-provided iPads, the VitalLink and Family Line Apps will update automatically when new versions are released. For facility-owned iPads, you must update the software through the Apple App Store.

I forgot my username and password. What do I do?

Contact your facility's VitalLink and FamilyLine administrator to request your sign-in ID and/or reset your password.

Why am I getting a location error message when I try to use SSO?

If you are getting a location error message when you try to log in using your single sign-on (SSO) for PointClickCare®, check that the app server setting is set to Default mode and not custom mode. Next, verify your Country settings, and then restart your iPad by turning it off and on. If these steps don’t work please submit a support request.

I can't sign in. What do I do?

Confirm with your facility's Jubo VitalLink & FamilyLine administrator that you are an authorized user. Next, check your internet connection and make sure your internet IP address and Country selection are the same as your organization. If these steps don't resolve your login issue, submit a support request.


Can we use our own devices?

No. Jubo provides Bluetooth-enabled vital monitoring devices that are API integrated with VitalLink. However, you can use your own iPad by installing the VitalLink and FamilyLine apps via the Apple App Store.

Can we use our own iPad’s?

Yes. iPads must be compatible with iPad iOS 11.0 or later and have an Apple ID to download VitalLink or FamilyLine from the Apple App Store.

Does my facility need Wi-Fi?

Yes. Your facility must have Wi-Fi to connect with the VitalLink and FamilyLine Apps.

How will my order ship?

Your order will ship via UPS. Contact our Customer Support team for more information.

My order arrived damaged what do I do?

Take a picture of the damaged item and email it to for our team to review and we will follow up with you to provide further instructions.

How do I find the serial numbers on my devices?

You can find the serial number on the back of the box for each vital monitoring device.

How do I set up the trolley?

Follow our handy assembly instructions to build your trolley.

Looking for product guides & device manuals?


What is an EHR?

An Electronic Health Record (EHR) is an electronic version of a resident and/or patient medical history. VitalLink and FamilyLine both integrate exclusively with the PointClickCare® EHR system.

Do you offer a free trial?

Yes, we do. Request a demo to learn more.

Does Jubo offer bulk discounts?

For information on bulk orders and discounts, contact sales at

Does my facility need Wi-Fi?

Yes, to connect with VitalLink and FamilyLine your facility will need secure Wi-Fi access.

Is my information secure?

Yes. We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Jubo accounts and systems from unauthorized access. For more information please see our Privacy Policy.

Can I get a copy of my invoice?

Of course, submit a support request, or send us an email at

Where can I provide product feedback?

Get in touch with our Customer Support team at You can also leave us a Google review.

I have a question that isn’t listed. Can you help?

Yes, you can submit a support request, or email

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