How can we help?

VitalLink is an app-based vital sign monitoring solution that uses Bluetooth-enabled tools to enhance data quality, streamline workflows, and improve clinical health outcomes. VitalLink securely integrates with PointClickCare® to provide a holistic view of your resident's health records.

FamilyLine is an app-based resident and family engagement solution that streamlines visitation scheduling, enhances communication, and improves workflow. FamilyLine securely integrates with PointClickCare® to provide a holistic view of your resident's health records.

Yes, currently VitalLink and FamilyLine integrate exclusively with PointClickCare®. If your facility uses a different EHR system, talk with Sales to find out if VitalLink and FamilyLine can be used in your facility operations.

Get a demo or contact Sales to request a custom quote.

In North America, VitalLink & FamilyLine are available in the US and Canada.

For Jubo-provided iPads, the VitalLink and Family Line Apps will update automatically when new versions are released. For facility-owned iPads, you must update the software through the Apple App Store.

Contact your facility's VitalLink and FamilyLine administrator to request your sign-in ID and/or reset your password.

If you are getting a location error message when you try to log in using your single sign-on (SSO) for PointClickCare®, check that the app server setting is set to Default mode and not custom mode. Next, verify your Country settings, and then restart your iPad by turning it off and on. If these steps don’t work please submit a support request.

Confirm with your facility's Jubo VitalLink & FamilyLine administrator that you are an authorized user. Next, check your internet connection and make sure your internet IP address and Country selection are the same as your organization. If these steps don't resolve your login issue, submit a support request.